The Infamous Apple Customer Care
Mon, 02/18/2008 - 19:17.
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Apple's products are usually of high quality, on the bleeding edge of innovation and always - cool. None of these characteristics are applicable to Apple retail service. Yes, stores are clean and cozy and the online store - very intuitive, but those are about the only positive things anyone can say about shopping at Apple. The producer of iPods has very outdated (hence weird) distribution rules. They are trying to protect regional distributors from the cannibalization of each-other's businesses, by enacting a plethora of constraints, governing who can sell what, where.
Couple days ago, I was looking for a Macbook Air with French keyboard layout for a buddy of mine. I called a local Apple store (one of the largest in the area) and inquired about the availability of a French layout. I got a very cold "no way" in response. Not willing to give up, I asked what would somebody need to do in the US, if he or she wanted to get a laptop with French keyboard layout.
"In order to get one, you will have to fly to Paris or Canada, at least" - was the "response of reason" that left me speechless.
Cruuuuhaaaaazyyyyy
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Add Adobe to that list...
Add Adobe to that list of companies. I once asked if a German version of InDesign could be updated by an English version. No way. Until really by accident, I ordered an English language update at Amazon's instead of the German one I wanted. I even did not recognize my error until the darn application update was installed. And see: worked like a charm. Locked up the system log and see there: the old versions were thrown out anyway before anything new was installed. So *what's da problem?!". Or Leopard and InDesign. Yeah. CS1 and 2 don't install on Leopard. But you know why? Apple won't tell ya, Adobe neither: it's the darn INSTALLER application on the CD-ROM that is incompatible, CS1 not at all, works like a charm even on an Intel mac, and CS2 only troubles in some minor parts (like using the Mac OS file dialogs instead of the Adobe ones). But probably they keep their mouth shut and tell people to get lost because they fear someone might sue them and make them actually update their millions of install CDs as the installer can not really be updated any other way so much...
heh
Heh, nice story. CS1 and CS2 deal is really funny. I did not know. One of Oracle versions had such problem, too - installer was the only troublesome part. Funny how big companies lose attention to "details".
Hi, They have some macbook
Hi,
They have some macbook with french keyboard at the Apple Store 5th avenue on Manhattan from timr to time.